Me Me Me!

FAQ

Delivery

UK Mainland: Standard shipping – £3.99/item. Expedited – £8.99/item.

Ireland: Standard shipping – £5.99/item. Expedited – £10.99/item.

Rest of the World: Standard shipping – £7.99/item. Expedited – £12.99/item.

Shipping discount for multiple-item purchases will be applied automatically at checkout.

Items stocked in the UK:

  1. Dispatch within 2 working days.
  2. Standard shipping will be posted via 2nd class shipping.
  3. Expedited shipping will be posted via tracked 1st class shipping.

Items made-to-order:

  1. Made-to-order items are shipped from China, please allow up to 1 week for dispatch.
  2. International delivery is dependent on customs, items should arrive between 2-3 weeks from dispatch.
  3. Expedited shipping will arrive in the UK 4-6 days from dispatch.

Exchange & Returns

We have return addresses in the UK, France, Germany and Spain. You may choose which one is the most convenient.

WHAT CAN YOU RETURN?

You may return any unused items in a re-sellable condition for a refund or exchange within 28 days of receipt for orders that are:

  • Unworn in original packaging
  • For shoes, soles are clean
  • Faulty items

HOW TO RETURN ITEMS

Please inform us via our contact form to register your return with us before returning the order. If you would like to exchange an item for the same item of a different size or colour, post the items back to us and we will send an exchange to you free of charge (return postage to be covered by the buyer). We can also exchange for a different style, if there is a price difference between the items, price will be adjusted accordingly.

Please check the size of your items by trying them on. Our shoes are manufactured outside of the UK. Therefore, the size printed on the shoe may be EU or US size. Please refer to our size charts for measurements.

Please note that personalised goods (e.g. outdoor soles and custom designs) cannot be returned.

When returning items for refund or exchange it is your responsibility to return the goods to us at your cost unless there has been an error in your order. We do not refund original postage costs unless items are faulty. In case of dispute, we recommend you retain proof of postage. You may be liable for recovery costs of goods not received once you have given your notice of cancellation.

If you receive a faulty or damaged item, please contact us before following the returns process so we can advise of the correct procedure to follow.

PROCESSING YOUR RETURN
Please allow 10 working days for your return to be received and processed. Refunds will take a further 3 days for the money to be returned to your account.
If you have lost your original invoice, please send a note describing what you would like to return and exchange or refund. It is crucial that you include your order ID number on the letter. If you do not have an order ID please contact us in advance.

PLEASE NOTE:

  • An additional standard postage charge will apply for any items exchanged more than once within a single order.

Availability

The availability of each style is detailed in its product description.

The Website and the Amazon store

Please note there is no price difference between the website and our Amazon store. The item price may look cheaper on Amazon, but when delivery fee is added, the two are the same. As we have just launched our website, not all of the styles offered on Amazon are available here yet. We will be sorting this out over the next few months. We will do more discounts and giveaways on our website so keep updated with our newsletter!

Sizing

If your size is not available, please contact us. In most cases, we can have the shoes custom made for you for the same price.

Product Customisation

Heel Height:

For most styles, we are able to customise the heel heights. Available heights: 2″, 2.4″, 2.8″, 3″, 3.3″, 3.5″, 4″. Please state your requirement when checking out.

Multiple Items & Large Orders

You may be eligible for a discount if the total value of the order is above £100. We may require a non-returnable deposit for very large orders (£300+), we will advise you of this before your order is placed.

Health & Safety

Dancing is great fun, but please take good care when doing so. Make sure you are warmed up and have checked your surroundings for hazards before starting.

If you cannot find the answer to your question, please contact us here.

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